Returns and exchanges policy
Returns
There is a 30-day period after the purchase of the shoes to request a return to our Customer Service Department. After approval, there is a 30 day-period to send back the shoes.
A prepaid return label will be provided by the Customer Service Department. The cost of the label will be deducted from the quantity to refund. The cost of the label varies depending on the origin country.
For Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain Sweden, and Switzerland return has a cost of 10€For the UK return has a cost of 10 £.For the US return has a cost of 15 $.
Check the complete list of return fees for the rest of the countries here.
Any return not approved by our Customer Service Department will not be accepted or processed.
Products must be in perfect condition, not used, with tags and the original packaging. Make sure of using an additional box to put inside the Flamingos life sneaker box to protect it during transportation. If the return does not meet the above requirements, the refund will not be processed and the shipping expenses to retrieve the product will be borne by the customer.
Only returns from products purchased on www.flamingoslife.com will be accepted.
To request a return, please contact our Customer Service Department.
If you requested a refund, it might take up to 14 days to process since the reception of the shoes.
Exchanges
There is a 30-day period after the purchase of the shoes to request an exchange of size and/or model to our Customer Service Department. After approval, there is a 30 day-period to send back the shoes.
A free return label will be provided for the first exchange, after if a second exchange is needed the shipping costs will be borne by the customer, as well as any additional fees, import fees, and duties.
Any return not approved by our Customer Service Department will not be accepted or processed.
Products must be in perfect condition, not used, with tags and the original packaging. Make sure of using an additional box to put inside the Flamingos life sneaker box to protect it during transportation. If the return does not meet the above requirements, the exchange will not be processed and the shipping expenses to retrieve the product will be borne by the customer.
Only exchanges from products purchased on www.flamingoslife.comwill be accepted.
Please take into account the availability of the stock at the moment that the shoes are received. We will offer an alternative option or store credit.
All necessary documentation and info will be provided to the customer by FLAMINGOS LIFE. If the package is blocked or withheld in customs, it will be the customer’s responsibility to retrieve the product as well as settle any generated fees.
To request an exchange, please contact our Customer Service Department.
If you requested an exchange, it might take up to 14 days to process since the reception of the shoes.
Defective products
Only products purchased through www.flamingoslife.com showing any manufacturing defect or defective material will be eligible for an exchange/replacement.
If the product has been purchased in another store, please, contact them directly. Each store has its own return and warranty policies.
Photographs of the defect and the overall state of the shoe will be required for our Production and Quality department to assess the defects. If any manufacturing defect or defective is found, a return shipping label will be provided at no cost for the customer. There is a 30-day period to send back the shoes after receiving the return label.
The following will not be considered a defect:
- Normal wear and tear of the shoes
- Defects originated from the storage or transport of the shoes.
- Defects caused by inappropriate use or insufficient maintenance.
- Defects caused by modifying the shoes, as well as damages or impacts caused by sharp edges, torsion, compression, or fall.
- If the product has been modified or repaired by technicians external to Flamingos Life
Once the defect has been confirmed and processed by our logistics department, it will be repaired or a replacement will be offered, being this replacement the same or of similar characteristics to the original product.
The replacement will depend on the availability of the stock at the moment that the shoes are received. If there is no stock we will offer an alternative option or store credit.