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FAQ

For the LEONARDO 02 and ELEVATE collection, we recommend that you order your usual size. If you are unsure between two sizes, choose the larger one.

For the models in the RETRO 90s and RETRO 86s collections, we advise you to order your usual size. If you are unsure between two sizes, choose the larger one.

In the OLD 80s collection, we advise you to order your usual size. If you are unsure between two sizes, choose the smaller one.

For the CLASSIC 70s collection, if you are unsure between two sizes, we advise you to order the smaller one.

In the ROLAND V.10 collection, if you are unsure between two sizes, we advise you to order the larger one.

Remember that each collection fits differently! Please refer to the product page of the item you want for size recommendations.

Yes, once you receive the order, you will have 30 days to request a return. After requesting the return, you will have 30 days to send the package. The products must be in perfect condition, unused, with the tags and in their original packaging. Please make sure to use an additional box to place the shoebox inside it to protect it during shipping.

The shipping cost will be borne by the customer, as well as any additional costs that may arise due to customs fees. Any additional costs not covered will be deducted from the refund amount.

For more information, please visit our Exchange and Return Policy or contact our Customer Service Department.

Yes, you will be able to make the first exchange free of charge. Once you receive the order, you will have 30 days to request the exchange. You can exchange the shoes for a different size or a different model of equal or lesser value.

After requesting the exchange, you will have 30 days to send the package using the provided free return label. The products must be in perfect condition, unused, with the tags and in their original packaging. Please make sure to use an additional box to place the shoebox inside it to protect it during shipping.

Please note that exchanges are subject to stock availability.

For more information, please visit our Exchange and Return Policy or contact our Customer Service Department.

We offer worldwide shipping. If your country is on the list of destinations we ship to, the website will automatically load the version corresponding to your country. From the footer area, you can access the selector to change the destination country.

In the Peninsula (Spain and Portugal) and the Balearic Islands, you will receive your order within 1 to 3 business days.

Shipments to Germany, Austria, Belgium, France, Italy, Luxembourg, the Netherlands, Poland, Ireland, the United States, and Canada will be delivered between 3 and 5 business days.

For the United Kingdom, Denmark, the Czech Republic, Slovakia, Slovenia, Sweden, Greece, and Hungary, orders will be delivered within 7 to 10 business days.

For the rest of the countries, the delivery time may vary depending on the destination. Orders should be delivered within 2 to 10 business days.

Please note that delivery times may vary due to weather conditions, customs, or other unforeseen factors.

Once your order leaves our warehouse, you will receive an email with the tracking number to know the whereabouts of your order at all times. If you encounter any issues while tracking your shipment, you can contact our Customer Service Department.

Shipping costs vary depending on the destination country.

For Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, the Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, the Czech Republic, Romania, Sweden, and Switzerland, shipping is free for orders equal to or above €60.

For shipments to the United Kingdom, shipping is free for orders equal to or above £70.

In the United States, shipping is free for orders equal to or above $150.

You can find the complete list of shipping and return costs for the rest of the countries here.

Orders destined for countries within the European Union are exempt from paying customs duties and fees.

Orders destined for the United Kingdom and the United States include prepaid customs duties and fees in the order amount.

For other applicable destinations, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if you select DDU, you will be responsible for paying all costs and fees that may arise from shipping the goods. The shipping company may withhold the package until these costs and fees are paid.

On the checkout page, the available payment methods will be displayed, which may vary depending on the destination country.

For international orders, different payment methods are accepted based on the shipping country.

Orders with shipping to Spain can be paid through debit/credit cards (American Express, Visa, Mastercard, etc.) and via PayPal.

Our website uses SSL security certificates, so your data will be completely safe. We do not store any of the data you provide; instead, it is sent to the payment platforms encrypted and fully secure to process the transaction with the bank.

If you have a discount code, you can enter it on the checkout page during the purchase process.

Head to our contact page, send us your inquiry, and we will resolve it as soon as possible.

Go to our contact page, select "Stores," send us your inquiry, and we will get in touch with you as soon as possible.

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